You don’t have to be alone on your journey, and we can support you emotionally every step of the way. You can contact us about anything, whether it is about managing your symptoms, accessing benefits or simply to chat.
Our helpline is staffed by trained information officers and we’re here to provide you with all the information you may need to make your own decisions. We will never advise a course of action or make recommendations, but we will give you access to as much information as you want so that you’re able to make choices that are right for you.
Our helpline is open between 10 am-4 pm Monday to Friday. Due to a high volume of calls, responses from our helpline service may be delayed. However, if there is no one available to take your call please leave information about your query, email address and telephone number and a Helpline Information Officer will get back to you as soon as possible. Please note that it is likely that we will be able to respond to emails faster than telephone messages and that you may receive responses outside of office hours. To contact the MS-UK Helpline email email@example.com or call 0800 783 0518.
Keeping it confidential
We provide a confidential service. If you give us your name, address or phone number it will remain confidential and will not be passed on to third parties. It will be held on our secure database.
In exceptional circumstances, should you give us information that suggests that you or another a person is at serious risk of harm, then a breach of confidentiality may be necessary in order to protect you or that person. We will ordinarily advise you if this is the case.
There is no fixed fee for the MS-UK Helpline. However, any contributions towards the support you receive will help sustain the service in the long term.
You can call us on 01206 226500 to make a donation using a credit card over the phone.
You can donate a one-off gift of £5, £10 or £20
Text MSUK5 to 70456 to donate £5
Text MSUK10 to 70456 to donate £10
Text MSUK20 to 70456 to donate £20
You will be charged £5, £10 or £20 by your network provider plus one message at your standard network rate. MS-UK will receive 100% of the donation.
By texting your gift e.g. “MSUK10” to 70456 you are agreeing to us contacting you by phone and SMS to tell you more about our work and how you can support it. To give without receiving further contact by phone and SMS, add the word ‘NO’ e.g. ‘MSUK10 NO’ to 70456. 100% of your text donation will be received by us. You must be 16 years old or over to send a text donation. For full terms and conditions click here.
You can donate by posting a cheque. Please make your cheque payable to MS-UK and send it to MS-UK, Unsworth House, Hythe Quay, Colchester, Essex CO2 8JF.
You can make a donation directly to our bank account. Please put your name and the word ‘counselling’ where possible and email firstname.lastname@example.org once payment has been made to our bank account.
Our bank details are:
Account name: MS-UK
Account number: 41623508
Sort code: 402310