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Ways to get in touch

Image of the MS-UK Helpline Freephone number 0800 783 0518 graphicImage of the Helpline Chat Live button graphic containing a link to the Live Web Chat page page Image of the MS-UK Helpline email address graphic

You don’t have to be alone on your journey, and we can support you emotionally every step of the way. You can contact us about anything, whether it is about managing your symptoms, accessing benefits or simply to chat.

Our helpline is staffed by trained information officers and we’re here to provide you with all the information you may need to make your own decisions. We will never advise a course of action or make recommendations, but we will give you access to as much information as you want so that you’re able to make choices that are right for you.

You can call the MS-UK Helpline for free on 0800 783 0518 during weekdays, between 9am and 5pm. Please note that call charges apply from mobile networks. For all contacts we aim to respond within 3 working days.

Keeping it confidential

We provide a confidential service. If you give us your name, address or phone number it will remain confidential and will not be passed on to third parties. It will be held on our secure database.

In exceptional circumstances, should you give us information that suggests that you or another a person is at serious risk of harm, then a breach of confidentiality may be necessary in order to protect you or that person. We will ordinarily advise you if this is the case.