You don’t have to be alone on your journey, and we can support you emotionally every step of the way. You can contact us about anything, whether it is about managing your symptoms, accessing benefits or simply to chat.
Our helpline is staffed by trained information officers and we’re here to provide you with all the information you may need to make your own decisions. We will never advise a course of action or make recommendations, but we will give you access to as much information as you want so that you’re able to make choices that are right for you.
Due to a high volume of calls, responses from our helpline service may be delayed. However, if there is no one available to take your call please leave information about your query, email address and telephone number and a Helpline Information Officer will get back to you as soon as possible. Please note that it is likely that we will be able to respond to emails faster than telephone messages and that you may receive responses outside of office hours. To contact the MS-UK Helpline email firstname.lastname@example.org or call 0800 783 0518.
Keeping it confidential
We provide a confidential service. If you give us your name, address or phone number it will remain confidential and will not be passed on to third parties. It will be held on our secure database.
In exceptional circumstances, should you give us information that suggests that you or another a person is at serious risk of harm, then a breach of confidentiality may be necessary in order to protect you or that person. We will ordinarily advise you if this is the case.