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MS-UK Counselling

MS-UK Counselling is confidential and is for people who have a diagnosis of multiple sclerosis (MS) and live in the UK. It is the only service of its kind available in the country.

Counselling is a talking therapy. It gives you the opportunity to talk and reflect in a confidential and supportive space with a qualified counsellor who is a member of the British Association for Counselling and Psychotherapy (BACP). MS-UK is a BACP organisational member and our number is 275169.

Counsellors do not offer advice or tell you what to do but help you to talk about your experiences to come to terms with the past, clarify the present and find a way forward.

Your mental health and emotional wellbeing are linked to your experience of MS so our counsellors have had training about living with MS.

Counsellors help you to explore how MS may be affecting your wellbeing and how you are adapting emotionally.

MS-UK Counselling can support you with MS-related issues such as

  • coming to terms with your MS diagnosis
  • impact of a relapse
  • impact of the MS progressing
  • relationships with friends, family and colleagues

Building a relationship with your counsellor is important in order to get the most out of the process. It can take a number of sessions before you start to see change but over time with support from your counsellor the results can be very positive.

You will have an initial assessment and if suitable for the service will be followed by six sessions that are on the same day and time each week, last 50 minutes, and can be delivered over the phone or via a video link.


Need help right now?

Please find below some contact details below of organisations that you can contact in the case of an emotional crisis

  • Call NHS 111 – if you feel you are experiencing a mental health emergency then there is the option to be put through to the mental health crisis team in your area
  • Samaritans Call 116 123 (free) Email jo@samaritans Go to
  • Make an emergency appointment with your regular GP
  • Go to your local accident and emergency department or call 999 and ask for an ambulance if you are feeling suicidal, or if you have self-harmed and are concerned about it
  • Contact your out-of-hours GP service. Google ‘out of hours GP in x’ (give your location)
  • Alternatively, your GP surgery will usually provide an answer phone message advising you of who to contact in an emergency, together with other useful telephone numbers
  • Shout 85258 – offer 24/7 confidential text crisis support for times when you need immediate assistance. Text ‘SHOUT’ to 85258 or go to
  • Contact CALM (Campaign against living miserably) – Call 0800 585858 (daily 5pm to midnight) or webchat is available – go to


How to register for counselling

Due to the current high demand for our counselling service, we will be unable to complete assessments until the New Year. Please do contact one of the organisations above if you need help right now or call our MS-UK Helpline on 0800 783 0518 for emotional support.

To register for our counselling service, please click the button below, fill out the form and a member of our team will get back to you within three working days. 

Register yourself for MS-UK Counselling 


If you are a health professional referring a patient, please click the button below, fill out the form and a member of our team will get back to you within three working days. 

Refer a patient for MS-UK Counselling


In the meantime, if you need emotional support please contact the MS-UK Helpline for free on 0800 783 0518 during weekdays, between 10am and 4pm. You can also email them at and talk to them via Live Web Chat. Please see contact details above for other organisations if you need help right now.

Have you already used MS-UK Counselling?

If you have already used MS-UK Counselling, we would love to know your thoughts about the service. Please take our evaluation survey online today


Donate for your session.png

There is no fixed fee for MS-UK Counselling sessions. However, any contributions towards your sessions will help sustain the service in the long term. We suggest a minimum donation of £5 per session.


You can call us on 01206 226500 to make a donation using a credit card over the phone.


You can donate a one-off gift of £5, £10 or £20


Text MSUK5 to 70456 to donate £5

Text MSUK10 to 70456 to donate £10

Text MSUK20 to 70456 to donate £20


You will be charged £5, £10 or £20 by your network provider plus one message at your standard network rate. MS-UK will receive 100% of the donation.


By texting your gift e.g. “MSUK10” to 70456 you are agreeing to us contacting you by phone and SMS to tell you more about our work and how you can support it. To give without receiving further contact by phone and SMS, add the word ‘NO’ e.g. ‘MSUK10 NO’ to 70456. 100% of your text donation will be received by us. You must be 16 years old or over to send a text donation. For full terms and conditions click here.


You can donate by posting a cheque. Please make your cheque payable to MS-UK and send it to MS-UK, D3 Knowledge Gateway, Nesfield Road, Colchester CO4 3ZL.


You can make a donation directly to our bank account. Please put your name and the word ‘counselling’ where possible and email once payment has been made to our bank account. 

Our bank details are:

Account name: MS-UK
Account number: 41623508
Sort code: 402310

You can make a donation online using the box below. Donations are received via PayPal.