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We're here, if you need us...

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You can call the MS-UK Helpline for free on 0800 783 0518 during weekdays, between 9am and 5pm.

Visit our live web chat service page to speak to us online, or email

Please note that call charges apply from mobile networks.

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At MS-UK, our Helpline is staffed by trained Advisors to provide all the information you may need to make your own decisions. We will never advise a course of action or make recommendations, but we will give you access to as much information as you want so that you’re able to make choices that are right for you.

Keeping it confidential

We provide a confidential service. If you give us your name, address or phone number it will remain confidential and will not be passed on to third parties. It will be held on our secure database.

In exceptional circumstances, should you give us information that suggests that you or another a person is at serious risk of harm, then a breach of confidentiality may be necessary in order to protect you or that person. We will ordinarily advise you if this is the case.

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Ask anything.

There are no taboo subjects, so you can ask about anything.

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Private and secure.

Your conversation is confidential, and we’ll respect you.

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Independent information.

We are unbiased, because we do not accept any funding.

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The Helpline is free to access for everyone from UK landlines and online.

There are no taboo subjects at MS-UK, and we are an independent charity, so we are able to provide completely unbiased information. You don’t have to be alone on your journey, and we can support you emotionally every step of the way. You can contact us about anything, whether it is for news about the latest treatments and research, or simply to chat.

We can chat about a range of subjects…



MS-UK Helpline telephone interpreting service

We offer support via our Helpline to people affected by multiple sclerosis from all over the UK. We aim to provide our professional information and support service whether our clients speak limited or no English at all.

MS-UK use a non-for-profit, values led, telephone interpreting service that covers over 100 languages. All the interpreters are qualified and based in the UK.

The interpreters are experienced in working with sensitive issues and have Disclosure and Barring Service clearance.

How to use the interpreting service

  • Call the MS-UK Helpline for free on 0800 783 0518
  • Tell us your name
  • Tell us which language you wish to use
  • Give us your contact telephone number
  • Hang up and wait by your phone
  • Please be patient, we will be finding an interpreter
  • You will get a call back from an interpreter as soon as possible
  • You will then be connected to an MS Advisor on our Helpline and we will give you the support you need
  • Please be patient as we will be finding an interpreter
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