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Live web chat

You can webchat with us for free by clicking on the ‘Chat live with us’ button in the bottom right-hand side of the screen. We're open Monday to Friday, from 10am to 4pm.

If this button does not appear, it means our helpline team is busy already. You can return later, or click on the ‘Leave a Message’ button instead. This web chat service is run by our trained MS-UK Helpline staff.

Keeping it confidential

We provide a confidential service. If you give us your name, address or phone number it will remain confidential and will not be passed on to third parties. It will be held on our secure database.

In exceptional circumstances, should you give us information that suggests that you or another a person is at serious risk of harm, then a breach of confidentiality may be necessary in order to protect you or that person. We will ordinarily advise you if this is the case.