Diana Crowe, Head of Services at MS-UK, explains all for Safeguarding Adults Week 2020
We all have a right to a life that is free from abuse and safeguarding is everyone’s business. This week it is national safeguarding adults week and as Head of Services I thought I would take some time to talk about this as it is part of my role.
The world has changed significantly for all us since March 2020 and the first national lockdown due to Covid-19 and it has impacted on all of us in different ways. Many of our clients have been struggling with the loneliness and isolation caused by shielding and living with the worry of catching the virus. For others it may have impacted on finances, relationships and family life which can create tension and difficulties that increase risk of harm.
MS-UK has a national helpline and a national counselling service which are both delivered by telephone, video call or email. Therefore, it is my role to ensure that all of my staff know how to recognise the signs of abuse or neglect and understand what actions they need to take in order to prevent harm.
So on a day-to-day basis, if one of my members of staff had concerns about someone they had been working with they would let that individual know that were going to speak with me or another senior manager to see if any action needs to be taken in order to keep them or someone else safe. It is always best practice to give the individual a chance to express their wishes and what they would like to happen but in some circumstances we have to take action in order to prevent any immediate risk of harm.
Dealing with safeguarding matters can be challenging for all involved so we make sure that we support everyone throughout the process. Our safeguarding adult policy is on our website so anyone that accesses our services understand the responsibilities we have and to provide confidence and assurances to those we work with. We always have the best interests of the individual at the heart of what we do and will always keep them informed of our actions where possible. The clients’ local Adult Social Services guide all of our decisions and actions.
Our vision at MS-UK is a world where people affected by multiple sclerosis (MS) live happier and healthier lives. Our values include providing professional high quality services by knowledgeable staff, ensuring that the people we support are treated fairly, with respect, care and compassion. Adult safeguarding is at the heart of all we do to ensure that we can make a difference to those affected by MS.