Helpline outcome survey 2024

How did you contact the MS-UK Helpline? *

Telephone
Email
Webchat
WhatsApp

Why did you contact us? *

Information
Emotional support
Information and emotional support

Please specify below what information you were looking for

How satisfied were you with the contact you had with the MS-UK Helpline? (5 being excellent) *

1	2	3	4	5
1Item #1 1	2Item #1 2	3Item #1 3	4Item #1 4	5Item #1 5

Would you recommend the MS-UK Helpline to others? *

Yes
No

Please tell us why?

Please tell us how you think we could improve the service?

Did you get the information you needed? *

Yes
No

How did this information impact on your life? (please tick all that apply)

I knew what I needed to say to my health professional
I was able to apply for the right benefits
I feel better equipped to make choices and decisions that are right for me
I have a better understanding of treatments available
I now know what support is available in my local area and how to access it
Other

Please specify below

How could we have improved the support we provided? Please detail

If you contacted us for emotional support, did you get the support you needed? *

Yes
No

How did this support impact on your life? (please tick all that apply)

I felt listened to and was given the time I needed
It helped to speak to someone who understands MS
It helped to share my worries and concerns
Other

Please specify below

How could we have improved the support we provided? Please detail

If you could not have accessed the MS-UK Helpline, who would you have turned to for support? *

Is there anything else you would like to share/feedback to us about the service you have received?

Please tell us how you found out about the MS-UK Helpline? *

Please let us know what other kind of health or social professional you found out about MS-UK from (please do not mention any names, just their job role)

Please let us know which charity this was

Please specify which online activity / activities

About you (optional)

We ask these questions to monitor and ensure that we are reaching and supporting people from all parts of society.

What is your gender? I identify as

Please specify

Multiple Choice

What is your ethnic group? I would best describe my ethnic group or background as

Multiple Choice

First Choice
Second Choice
Third Choice

Please specify

What is your religion?

Please specify

I live in

Please specify

My connection to MS is

Please specify

Your story

Sharing your experiences of living with multiple sclerosis can help and inspire others. If you have a part of your MS journey or an experience you’ve had with any of our services we would love to hear from you. All you need to do is select 'Yes' to the below question - you'll be instructed to provide your contact details below and a member of our team will get in touch with you. Alternatively, you can click the purple button below to share your experience.

Would you like us to share your story with other MSers? *

Yes
No

Title *

Name *

First

Last

Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Country

Email address *

Phone number *

Would you like to remain anonymous from your story? *

Yes
No

When did you first discover MS-UK?

Which of MS-UK’s services have you used? (Please tick all that apply)

What was your experience with MS-UK's services?

How have MS-UK's services impacted your life? (e.g. better understanding of treatments, made new friends, improved wellbeing)

What would you say to anyone apprehensive about reaching out for support?

If you would like, please upload any pictures that you'd be happy to share with us

Click or drag files to this area to upload. You can upload up to 5 files.

Please upload no more than 5 JPEG, PNG, or MP4 files with a maximum file size of 200MB

Story and image use agreement *

I consent to sharing my story and image for promotional purposes, including but not exclusive to the MS-UK website, social media channels, and literature

GDPR Agreement *

I consent to having this website store my submitted information so they can respond to my inquiry.