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About us
Contact us
Work for us
Our trustees
MS-UK Virtual Insight Panel
What is MS?
Mental health support
Care and support
Benefits and MS
Preparing for the future
Symptom diary
Choices information booklets
MS and Work
Therapy Centres
MS services
Online activities
Activities calendar
Online events catch up
MS-UK Helpline
MS-UK Training
Peer support service
New Pathways magazine
Choices information booklets
Our Podcast – Let’s Talk MS
MS Awareness Week
News and blog
Multiple Sclerosis News
Blog
Fundraise
Find a fundraising event
Get your company involved
Charity Golf Day
Big Purple Dog Walk
The MS-UK Tower Walk
Skydive for MS-UK
Do your own thing
Regular donations
Gifts & legacies
Volunteer with us
Shop and donate
Play our lottery
Donate in memory
Trust and foundations
Useful fundraisers resources
My portal
Helpline outcome survey 2024
Please enable JavaScript in your browser to complete this form.
How did you contact the MS-UK Helpline?
*
Telephone
Email
Webchat
WhatsApp
Why did you contact us?
*
Information
Emotional support
Information and emotional support
Please specify below what information you were looking for
How satisfied were you with the contact you had with the MS-UK Helpline? (5 being excellent)
*
1
2
3
4
5
1
Item #1 1
2
Item #1 2
3
Item #1 3
4
Item #1 4
5
Item #1 5
Would you recommend the MS-UK Helpline to others?
*
Yes
No
Please tell us why?
Please tell us how you think we could improve the service?
Did you get the information you needed?
*
Yes
No
How did this information impact on your life? (please tick all that apply)
I knew what I needed to say to my health professional
I was able to apply for the right benefits
I feel better equipped to make choices and decisions that are right for me
I have a better understanding of treatments available
I now know what support is available in my local area and how to access it
Other
Please specify below
How could we have improved the support we provided? Please detail
If you contacted us for emotional support, did you get the support you needed?
*
Yes
No
How did this support impact on your life? (please tick all that apply)
I felt listened to and was given the time I needed
It helped to speak to someone who understands MS
It helped to share my worries and concerns
Other
Please specify below
How could we have improved the support we provided? Please detail
If you could not have accessed the MS-UK Helpline, who would you have turned to for support?
*
Is there anything else you would like to share/feedback to us about the service you have received?
Please tell us how you found out about the MS-UK Helpline?
*
I have had previous contact with the Helpline
Facebook
Instagram
Twitter
MS-UK website
Friend or family member
MS nurse
Social worker
GP
Physiotherapist
Occupational therapist
Employer
Care provider
Social prescriber
MS-UK’s New Pathways magazine
MS-UK’s Choices booklet
MS-UK’s How we can help booklet
MS Society
MS Trust
Shift.ms
MS Therapy Centre
Overcoming MS
Other health or social care professional
Other MS charity
Attended an MS-UK online activity
Please let us know what other kind of health or social professional you found out about MS-UK from (please do not mention any names, just their job role)
Please let us know which charity this was
Please specify which online activity / activities
About you (optional)
We ask these questions to monitor and ensure that we are reaching and supporting people from all parts of society.
What is your gender? I identify as
Male
Female
Non-binary
Prefer not to say
Other
Please specify
Multiple Choice
18 - 24
25 - 44
45 - 64
65 - 74
75+
What is your ethnic group? I would best describe my ethnic group or background as
Asian/Asian British – Chinese
Asian/Asian British – Bangladeshi
Asian/Asian British – Indian
Asian/Asian British – Pakistani
Black/ African/Caribbean/Black British – African
Black/ African/Caribbean/Black British – Caribbean
White - English / Welsh / Scottish / Northern Irish / British
White - Gypsy or Irish Traveller
White – Irish
Mixed/multiple ethnic groups - White and Asian
Mixed/multiple ethnic groups - White and Black African
Mixed/multiple ethnic groups - White and Black Caribbean
Other ethnic group – Arab
Prefer not to say
Other
Multiple Choice
First Choice
Second Choice
Third Choice
Please specify
What is your religion?
No religion
Buddhist
Christian (including Church of England, Catholic, Protestant and all other Christian denominations)
Hindu
Jewish
Muslim
Prefer not to say
Other
Please specify
I live in
Scotland
Northern Ireland
North East of England
North West of England
Yorkshire and the Humber
East Midlands
West Midlands
Wales
East of England
London
South East of England
South West of England
Prefer not to say
Unknown
Outside of UK
Please specify
My connection to MS is
I have MS
I am related to someone with MS
I am friend of someone with MS
I am a carer of someone with MS
I work with an employee with MS
I am a health professional
Prefer not to say
Other
Please specify
Your story
Sharing your experiences of living with multiple sclerosis can help and inspire others. If you have a part of your MS journey or an experience you’ve had with any of our services we would love to hear from you. All you need to do is select 'Yes' to the below question - you'll be instructed to provide your contact details below and a member of our team will get in touch with you. Alternatively, you can click the purple button below to share your experience.
Would you like us to share your story with other MSers?
*
Yes
No
Title
*
Mr
Mrs
Miss
Ms
Mx
Prof
Dr
Rev
Other
Name
*
First
Last
Address
*
Address Line 1
Address Line 2
City
State / Province / Region
Postal Code
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia (Plurinational State of)
Bonaire, Saint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cabo Verde
Cambodia
Cameroon
Canada
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Congo (Democratic Republic of the)
Cook Islands
Costa Rica
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Côte d'Ivoire
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini (Kingdom of)
Ethiopia
Falkland Islands (Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran (Islamic Republic of)
Iraq
Ireland (Republic of)
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea (Democratic People's Republic of)
Korea (Republic of)
Kosovo
Kuwait
Kyrgyzstan
Lao People's Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia (Federated States of)
Moldova (Republic of)
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
North Macedonia (Republic of)
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestine (State of)
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Romania
Russian Federation
Rwanda
Réunion
Saint Barthélemy
Saint Helena, Ascension and Tristan da Cunha
Saint Kitts and Nevis
Saint Lucia
Saint Martin (French part)
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten (Dutch part)
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard and Jan Mayen
Sweden
Switzerland
Syrian Arab Republic
Taiwan, Republic of China
Tajikistan
Tanzania (United Republic of)
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkmenistan
Turks and Caicos Islands
Tuvalu
Türkiye
Uganda
Ukraine
United Arab Emirates
United Kingdom of Great Britain and Northern Ireland
United States Minor Outlying Islands
United States of America
Uruguay
Uzbekistan
Vanuatu
Vatican City State
Venezuela (Bolivarian Republic of)
Vietnam
Virgin Islands (British)
Virgin Islands (U.S.)
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Åland Islands
Country
Email address
*
Phone number
*
Would you like to remain anonymous from your story?
*
Yes
No
When did you first discover MS-UK?
Which of MS-UK’s services have you used? (Please tick all that apply)
Helpline
Online activities
New Pathways magazine
Peer Support Service
MS information booklets (previously known as Choices booklets)
Training (MS Awareness webinars or eLearning)
What was your experience with MS-UK's services?
How have MS-UK's services impacted your life? (e.g. better understanding of treatments, made new friends, improved wellbeing)
What would you say to anyone apprehensive about reaching out for support?
If you would like, please upload any pictures that you'd be happy to share with us
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Story and image use agreement
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I consent to sharing my story and image for promotional purposes, including but not exclusive to the MS-UK website, social media channels, and literature
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Fill out our Service user case study form
Online activities
Online activities calendar
Chair Yoga sessions
Seated Qigong sessions
Guided meditation sessions
Mindfulness courses
Four week mindfulness course
Eight week mindfulness course
Complementary therapies – managing MS symptoms
Information sessions with Dr Gretchen Hawley
Online events catch up
Exercise sessions
Accessible home exercises
MS-UK Helpline
MS-UK Training
Mental health support
Peer Support Service
MS and Work Peer Pod
Sunday Drop-in Peer Pod
Monday Drop-in Peer Pod
Tuesday Drop-in Peer Pod
Wednesday Drop-in Peer Pod
Men’s Peer Pod
Women’s Peer Pod
Newly Diagnosed Peer Pod
Creative Writing Peer Pod
Caregiver’s Peer Pod
LGBTQ+ MS Peer Pod
New Pathways magazine
Choices information booklets
Online Forums for MS
Podcast – Let’s Talk MS
Translation service
Click4Assistance UK Live Chat Software
Click4Assistance UK Live Chat Software