Web chat facilities are becoming more popular as a way of communicating and giving people more choice in the way they wish to do so. It opens up the support we can provide to a much wider reach.
Someone, somewhere in the world, whatever time of day it is where they are, may need to access a support service. MS-UK’s web chat service is the first of its kind for MS charities in the UK.
Since its launch in January last year it has enabled us to reach 13% more people than we previously have. Many of these were international callers showing an increase in the world wide reach of MS-UK.
The web chat service is available 9am to 5pm Monday to Friday UK time. It is a great way of contacting the Helpline for those who may not be in a position to pick up the phone. A private and confidential chat though the web chat service provides an instant response rather than waiting for an email reply.
Some people may not feel able to open up over the telephone depending on the subject they wish to discuss. Perhaps they feel too emotional, or a person may be at work and needing support in their lunch break but there is nowhere to go to make a call so a web chat facility to an experienced Helpline worker is a perfect way to communicate.
Feedback so far has been hugely positive and we look forward to supporting even more people throughout 2016 via our web chat service.
You can access the MS-UK Helpline Live Web Chat service, anywhere in the world, at http://www.ms-uk.org/livewebchat
Last year our dedicated fundraisers and supporters raised a whopping amount of money for MS-UK. We couldn’t possibly thank you enough, but here’s a little video of appreciation from the MS-UK Fundraising Team to everyone who made our work possible last year…
Thank you again!
Head of Fundraising, MS-UK
Today we’re celebrating Time to Talk day, a chance to have a cuppa and some cake together and have a chat!
The aim of the day is to get as many people as possible across England talking about mental health, as mental health problems affect 1 in 4 people every year. At MS-UK, we’re joining thousands of organisations and individuals to mark the day and show our support.
Hope everyone has some great conversations!
Marketing Manager, MS-UK
My name is Myles, and I am the MS-UK mascot!
I’m really pleased to let you know that MS-UK is celebrating the year of the bear, and it’s all about little old me!
Throughout the year I will here, there and everywhere as I snap some selfies to raise awareness of multiple sclerosis and spread the word about the work of MS-UK.
You can keep an eye on my travels and adventures by following me on Instagram at www.instagram.com/myles_msuk and don’t forget to use the hashtag #SmileswithMyles whenever you post a picture of me so I can check it out!
Thanks everyone, and I hope to meet many of you soon!