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MS-UK’s web chat service

Posted on: February 08 2016

Web chat facilities are becoming more popular as a way of communicating and giving people more choice in the way they wish to do so. It opens up the support we can provide to a much wider reach.

Someone, somewhere in the world, whatever time of day it is where they are, may need to access a support service. MS-UK’s web chat service is the first of its kind for MS charities in the UK.

Since its launch in January last year it has enabled us to reach 13% more people than we previously have. Many of these were international callers showing an increase in the world wide reach of MS-UK.

The web chat service is available 9am to 5pm Monday to Friday UK time. It is a great way of contacting the Helpline for those who may not be in a position to pick up the phone. A private and confidential chat though the web chat service provides an instant response rather than waiting for an email reply.

Some people may not feel able to open up over the telephone depending on the subject they wish to discuss. Perhaps they feel too emotional, or a person may be at work and needing support in their lunch break but there is nowhere to go to make a call so a web chat facility to an experienced Helpline worker is a perfect way to communicate.

Feedback so far has been hugely positive and we look forward to supporting even more people throughout 2016 via our web chat service.

You can access the MS-UK Helpline Live Web Chat service, anywhere in the world, at


A big thank you to our fundraisers from 2015!

Posted on: February 05 2016

Hi everyone…

Last year our dedicated fundraisers and supporters raised a whopping amount of money for MS-UK. We couldn’t possibly thank you enough, but here’s a little video of appreciation from the MS-UK Fundraising Team to everyone who made our work possible last year…

If you fancy taking on a challenge in 2016, just visit our website at to find out more or email today!

Thank you again!


Head of Fundraising, MS-UK

It's Time to Talk day!

Posted on: February 04 2016

Hi everyone,

Today we’re celebrating Time to Talk day, a chance to have a cuppa and some cake together and have a chat!

The aim of the day is to get as many people as possible across England talking about mental health, as mental health problems affect 1 in 4 people every year. At MS-UK, we’re joining thousands of organisations and individuals to mark the day and show our support.

You can find out more about the Time to Talk day on the Time to Change website at

Hope everyone has some great conversations!

Marketing Manager, MS-UK

It's the year of the bear!

Posted on: February 01 2016

Hi everyone,

My name is Myles, and I am the MS-UK mascot!

I’m really pleased to let you know that MS-UK is celebrating the year of the bear, and it’s all about little old me!

Throughout the year I will here, there and everywhere as I snap some selfies to raise awareness of multiple sclerosis and spread the word about the work of MS-UK.

You can keep an eye on my travels and adventures by following me on Instagram at and don’t forget to use the hashtag #SmileswithMyles whenever you post a picture of me so I can check it out!

Thanks everyone, and I hope to meet many of you soon!

Visit my web page for more ideas to get involved at