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Improving accessibility to the helpline

interp-1.pngOur helpline not only attracts people from the UK, but we also chat with many people from overseas via our live webchat facility. This is great, as it allows those in different time zones to contact us if they need to talk.

Another service that complements this nicely is our telephone interpretation service.

This service is not just available for those contacting us from overseas, but for those based within the UK, whose English is limited.

Whilst using the interpretation service, in order to communicate with clients we use a values led, non-for-profit business. This covers over 100 languages, all interpreters are fully qualified and based in the UK.

All interpreters are experienced in working with sensitive issues and all have Disclosure and Barring Service clearance. This gives another layer of protection to our clients.

So, how does our telephone interpretation service work?

The service is straight forward and simple. Once contact has been made with the MS-UK Helpline, all we need to know is your

  • Name
  • Contact number
  • Specified language

We will then make contact with an interpreter who will get back to you as soon as possible. You will then be connected to a three way conversation between yourself, the interpreter and a member of our helpline who will give you the support you need.

Laura Amiss-Smith
Helpline Supervisor

Live Chat Software by Click4Assistance UK