Last week we got the exciting news that MS-UK had been awarded the Charity Commission endorsed PQASSO Quality Mark Award Level 1. This is a fantastic for us. In 2014 we set ourselves a set of ambitious goals that formed our strategic plan. The team here have been working hard not only on providing the services we know people affected by MS need from us, but have also been working on a programme of continuous improvement in every area of the charity.
When developing our strategy we decided it was important that we could demonstrate to the public, potential funders and most importantly, people affected by MS, that we are a credible charity that carries out its work to a very high standard.
PQASSO is the leading quality standard developed for the voluntary sector, by the sector. The PQASSO Quality Mark is the externally assessed award for PQASSO users which demonstrates achievement of the PQASSO standards. It covers all aspects of an organisation, from governance to service delivery and monitoring outcomes.
Our commitment to continuous improvement and providing high quality services will not stop simply because we have now been awarded the Quality Mark. If you ever have any feedback about what we do or how we do it, please do not hesitate to get in touch.
Also, I’d like to take this opportunity to share our 2015 Impact Report. Here you will find information about what we achieved last year, how we achieved it and what we’ve set out to achieve by the end of this year.
Finally, a big thank you to my team – staff, volunteers, and supporters – who have made this a reality!