You can web chat with us for free by clicking on the ‘Chat Live Now’ button during weekdays, 9am and 5pm.
If this button does not appear, it means our MS Advisors are busy already. You can return later, or click on the ‘Leave a Message’ button. We aim to respond to all messages within one working day.
Not everyone is able to or likes talking on the phone, so in 2015 we launched our web chat service to give you an instant response to your questions online.
This web chat service is run by our trained MS Advisors at the MS-UK Helpline.
Keeping it confidential
We provide a confidential service. If you give us your name, address or phone number it will remain confidential and will not be passed on to third parties. It will be held on our secure database.
In exceptional circumstances, should you give us information that suggests that you or another a person is at serious risk of harm, then a breach of confidentiality may be necessary in order to protect you or that person. We will ordinarily advise you if this is the case.