MS-UK is a small national charity dedicated to empowering people with multiple sclerosis (MS) to make the most of today and live life to the full. We provide professional, high quality services that enable people affected by MS to have choice, control and independence. Our staff are dedicated, talented professionals with a passion for making a difference. We pride ourselves on offering independent, unbiased information and support so people with MS can make their own choices about how they wish to live with their condition.
MS-UK Helpline has trained MS Advisors who discuss any treatments and lifestyle choices that are benefiting people, whether they are clinically evidenced or not. People may contact the helpline as many times as they like, about anything and we always maintain an unbiased, non-judgemental approach. We never advise a course of action or make recommendations, but we do give people access to as much information as they want so that they’re able to make choices that are right for them. The helpline also produce a range of resources, including our Choices leaflets and our newly diagnosed booklet. Please see www.ms-uk.org/choicesleaflets. The helpline operates Monday to Friday, 0900 to 1700.
We are looking for someone who has experience of working on a telephone helpline. Live webchat experience would be beneficial too. Training on MS will be provided.
The role is based at our office in Colchester, Essex.
This position is a part time role of 24 hours per week. The contract is for a ten month fixed term period, covering maternity leave.
The salary is £22,500 per annum pro rata.
We believe that our commitment to the good health and wellbeing of all our stakeholders should extend to our staff and as such we offer a generous benefits package including 25 days annual leave pro rata, company health insurance, life insurance and income protection and cycle to work scheme. We also hold regular team days and have a dedicated training and development budget.
To apply, please send your CV with a covering letter addressed to Sarah Wright, MS-UK, Unsworth House, Hythe Quay, Colchester CO2 8JF or via email to email@example.com.
Please note that appointment will be made subject to satisfactory DBS check.
Closing date: 5pm, 07 February 2018
Interviews: 19, 21 or 22 February 2018